Centre pulls up edtech firms for mis-selling courses to parents, IEC responds
The Ministry of Consumer Affairs attracts Edtech companies during meetings with them and IEC, according to sources, and aggressive missiles from courses to parents are the main concern.
IEC, which is under the auspices of the Internet and Indian Cellular Association (IAMAI) and has created a mechanism for recovering two levels of complaints, said that they have resolved all complaints received until June 2022 complaints received in July are through active screening actively through filtering through screening active that is active through active actively. For faster resolution.
“The Edtech sector is very dynamic and therefore, to overcome increasing challenges, what IEC does proactively will certainly encourage stronger ecosystems in the future,” said Judge Retd SC and Chair of the Independent Complaints Redressal Council (IGRB), Dr. B.S. Chauhan.
IEC also said that each member company had appointed an internal dedicated complaint officer to overcome and assess problems and offer appropriate improvement actions.Companies consisting of IEC also registered at the National Consumer Helpline (NCH) to streamline the resolution process, he added.
“Edtech as a strong community is far more responsible and faster than our traditional partners in managing consumer complaints and complaints,” said Mayayk Kumar, Co-Founder and MD and seats at IEC.This new report said that according to the Indian Council Advertising Standard data (ASCI), 33 percent of complaints were submitted against the education sector.
However, the official statement by ASCI also stated that 6 percent of the total complaints received were contrary to the Edtech company while the remaining 94 percent were submitted against the traditional education system, according to IEC.
Earlier this month, the center warned the Edtech company against unfair trade practices.In a meeting with IEC, the Secretary of the Consumer Affairs, Rohit Kumar Singh, said that if the self -regulation did not curb unfair trade practices, strict guidelines would be formulated to ensure transparency.
The meeting was attended by representatives of Iamai, together with IEC member companies including Upgrad, Byju’s, Unacademy, Vedantu, Great Learning, Whitehat JR, and Sunstone.IEC consists of Edtech startups and represents 95 percent of the Indian student community.During the meeting, problems related to unfair trade practices and misleading advertisements for the Edtech India sector showed clearly.
